Community Guidelines

Welcome to the Preffin community! These guidelines help ensure that Preffin remains a trusted, fair, and rewarding platform for everyone. By using Preffin, you agree to follow these guidelines and our Terms of Service.

1. Be Honest and Authentic

1.1 One Account Per Person

Each person may have only one Preffin account. Creating multiple accounts to earn additional rewards is prohibited and considered fraud. Your account is personal to you and may not be shared with others.

1.2 Accurate Information

Provide truthful and accurate information when creating your account and using our Services. Do not misrepresent your identity, location, or any other information.

1.3 Legitimate Transactions Only

Only earn cashback on purchases you personally make. Do not:

• Submit transactions made by others
• Create fake or fraudulent transactions
• Manipulate transactions to artificially inflate cashback
• Return items after earning cashback with intent to keep the reward
• Collude with merchants or others to generate false transactions

2. Play Fair

2.1 No Gaming the System

Preffin rewards are designed to benefit genuine customers. Do not attempt to exploit, manipulate, or abuse the rewards program through:

• Automated tools, bots, or scripts
• Exploiting technical bugs or glitches
• Circumventing program limits or restrictions
• Coordinated schemes to maximize rewards unfairly

2.2 Preff Squads Integrity

If you participate in Preff Squads, you must:

• Only join one squad at a time
• Not create fake accounts to fill squad slots
• Respect the 30-day cooldown when changing squads
• Not coordinate artificial spending patterns solely to unlock bonuses

2.3 Referral Program

Our referral program rewards you for inviting friends and family. You may not:

• Refer yourself using multiple accounts
• Spam referral codes on public forums or websites
• Purchase advertising for your referral code
• Post referral codes at merchant locations
• Offer incentives beyond the official referral bonus

3. Respect Others

3.1 Treat Everyone with Respect

When interacting with Preffin staff, merchants, or other users, be respectful and courteous. We do not tolerate:

• Harassment, bullying, or intimidation
• Hate speech or discrimination based on race, ethnicity, gender, religion, sexual orientation, disability, or any other characteristic
• Threats of violence or harm
• Abusive language toward customer support

3.2 Protect Privacy

Respect the privacy of others. Do not share personal information about other users, merchants, or Preffin employees without their consent.

4. Merchant Interactions

4.1 Be a Good Customer

When visiting participating merchants:

• Treat staff with respect
• Follow the merchant's policies and rules
• Do not demand special treatment because you use Preffin
• Report any issues through proper channels

4.2 Honest Feedback

If you provide reviews or feedback about merchants:

• Base your feedback on genuine experiences
• Be fair and constructive
• Do not post fake reviews (positive or negative)
• Do not accept payment for reviews

5. Content Standards

5.1 Prohibited Content

When submitting any content to Preffin (including reviews, feedback, or profile information), you may not post:

• Nudity, sexually explicit, or pornographic material
• Violent, graphic, or disturbing content
• Content that promotes terrorism, organized crime, or hate groups
• Hate speech or content that attacks individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics
• Content promoting illegal activities, including drug use, weapons sales, or fraud
• Spam, phishing, or malware
• Personal or confidential information about others without consent
• Content that infringes copyrights, trademarks, or other intellectual property rights

5.2 Original Content

Only share content that you own or have the right to use. Do not post content copied from others or collected from the internet without proper authorization. You are responsible for ensuring you have all necessary rights and permissions.

5.3 Intellectual Property

Respect the intellectual property rights of others. If you believe content on Preffin infringes your copyright or trademark, contact us at legal@preffin.com. Repeated infringement may result in account termination.

6. Review Guidelines

6.1 Honest Reviews

If you provide reviews or ratings of merchants:

• Base reviews on your genuine, personal experience
• Be honest and factually accurate
• Do not post fake reviews (positive or negative)
• Do not accept payment or incentives for reviews (other than official Preffin rewards)
• Do not review businesses you own, work for, or have a financial interest in

6.2 Review Removal

Reviews will not be removed simply because a merchant requests it. Reviews may only be removed if they violate these Community Guidelines or our Terms of Service. We reserve the right to remove any content at our sole discretion.

7. Security and Safety

7.1 Protect Your Account

You are responsible for maintaining the security of your account:

• Use a strong, unique password
• Enable two-factor authentication if available
• Do not share your login credentials
• Report suspicious activity immediately

7.2 Report Fraud

If you become aware of fraudulent activity, abuse, or violations of these guidelines, please report it to us at trust@preffin.com. We take all reports seriously and investigate thoroughly.

7.3 Law Enforcement Cooperation

We may work with law enforcement authorities when we believe there is a risk of physical harm, threat to public safety, or illegal activity. We reserve the right to report suspected criminal activity to appropriate authorities.

8. Legal Compliance

You must comply with all applicable laws when using Preffin. Do not use our Services for any illegal purpose, including but not limited to:

• Money laundering or financial fraud
• Tax evasion
• Identity theft
• Purchasing illegal goods or services

9. Consequences of Violations

Violations of these Community Guidelines may result in:

• Warning: For minor or first-time violations
• Cashback Reversal: Removal of improperly earned rewards
• Account Suspension: Temporary loss of access to Services
• Account Termination: Permanent ban and forfeiture of all rewards
• Legal Action: In cases of fraud or illegal activity

We reserve the right to take action at our sole discretion. Serious violations may result in immediate termination without warning.

10. Reporting Violations

If you witness or experience a violation of these guidelines, please report it:

• Email: trust@preffin.com
• In-App: Use the "Report" feature
• Support: support.preffin.com

Please provide as much detail as possible to help us investigate. All reports are confidential.

11. Appeals

If you believe your account was suspended or terminated in error, you may appeal by contacting appeals@preffin.com. Include your account email and a detailed explanation. We will review your appeal and respond within 10 business days.

12. Updates to Guidelines

We may update these Community Guidelines from time to time. We will notify you of significant changes through the app or email. Your continued use of Preffin after changes constitutes acceptance of the updated guidelines.

Questions?

If you have questions about these Community Guidelines, please contact us:

• Email: community@preffin.com
• Support: support.preffin.com